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Last week I blogged about what to include in an e-learning request for quotation (RFQ). A RFQ helps make clear the requirements of an e-learning course for development. Meeting requirements and expectations during an e-learning courseware development project is a 2-way street. The role of the client is to keep objectives clear, manage the internal stakeholders and project processes. The role of the e-learning provider is to listen to the client, meet their needs, and add value to the project experience and outcomes along the way. Creating an e-learning course is a multidisciplinary, multimedia production. Like any production, it is dependent upon the quality of the outcome that came before it. From start to finish, there are clear milestones where the e-learning provider must seek sign-off from the client to help ensure all is correct before the next part of the process proceeds. The client has responsibility to complete a through check before signing-off the milestone.