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One of the challenges of having e-learning live on the LMS is course review and maintenance. I call this the "Sustain" phase of the ADDIES model. Often compliance-related courses and technical courses are originally sponsored by subject matter experts (SMEs). The e-learning development is commonly centralised through the Learning and Development (L&D) e-learning team who may or may not work with an external e-learning provider to have the course built. The input of the SME is critical to the accuracy of the content, as well as the holistic 'grass-roots' strategy of ensuring staff are across the content (i.e. the SME is typically responsible for e-learning content, intranet content, policy, brochures and posters, workplace assessment and face to face training). The input of the e-learning team is critical to ensure instructional approaches, learning objectives and assessment, testing, evaluation and overall project management of the e-learning course is sound. The e-learning team will usually monitor course usage and user feedback and report the status to the SME. But the e-learning team are not subject experts, and so sustaining the course is typically the responsibility of the SME. Amongst other things, "Sustain" is about ensuring the course content is up-to-date and accurate. It's about ensuring the URLs are live. The SME must take responsibility to communicate timeframes to the e-learning team if a change to policy or legislation is expected. From here, a plan can be made between the e-learning team and the SME to update the course. This is a good time to include the feedback of the current course, so that the update can address both content and usability/user acceptance issues. Below I have created a general list of tasks of a typical ADDIES lifecycle of a policy or technical-related e-learning course (click to enlarge the image). Allocate responsibilities to match your organisation's preference for doing things. Of course, shared responsibility and partnership is ideal. However, principal responsibility for each task should be agreed at the start of an e-learning project. If you are a member of the Connect Thinking E-Learning Academy, this table is available to you under the Resources tab, in an editable Word format, along with a host of other e-learning project tools and process documents.